Shipping Policy
Last updated: December 2025
At Cassabell, we want your fine jewelry to reach you safely and promptly. This policy outlines our shipping practices, delivery times, and what to expect when you place an order.
Processing Time
Orders are typically processed within 1-3 business days. Made-to-order and custom pieces may require additional processing time of 2–4 weeks depending on the complexity of the design. You will receive a confirmation email once your order has been placed and another notification when your order ships.
Shipping Methods
We offer the following shipping options: • Standard Shipping: 5-7 business days • Express Shipping: 2-3 business days • Priority Shipping: 1-2 business days All orders are shipped via insured carriers to ensure your jewelry arrives safely. Signature may be required upon delivery for high-value items.
Shipping Costs
We are pleased to offer complimentary insured shipping on all orders. Your jewelry will be delivered via our trusted shipping partners with full insurance coverage at no additional cost to you.
International Shipping
We ship to select international destinations. International orders may be subject to: • Import duties and taxes (buyer's responsibility) • Customs clearance delays • Extended delivery times (7-21 business days) Please note that we are not responsible for any customs fees, taxes, or duties imposed by your country. These charges are the recipient's responsibility.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package's journey to your doorstep. If you have any questions about your shipment, please contact our customer service team with your order number.
Delivery Issues
If your package is lost, damaged, or significantly delayed, please contact us within 48 hours of the expected delivery date. We will work with our shipping partners to resolve the issue. For packages marked as delivered but not received, please check with neighbors and your local post office before contacting us. We may require a police report for lost package claims.
Contact Us
For shipping inquiries, please contact us at: Email: contact@cassabell.com Please include your order number in all correspondence for faster assistance.