Refund & Return Policy
Last updated: December 2025
Your satisfaction is our priority. We offer a 30-day return policy on most items to ensure you are completely happy with your Cassabell purchase.
Return Eligibility
You may return most items within 30 days of delivery for a full refund or exchange. To be eligible for a return: • Items must be unworn and in original condition • All original packaging, tags, and certificates must be included • Proof of purchase is required • Items must be free of damage, alterations, or signs of wear
Return Conditions
Returned items are inspected upon receipt. We reserve the right to refuse returns that: • Show signs of wear, damage, or alteration • Are missing original packaging or certificates • Are returned after the 30-day window • Do not match our records
How to Initiate a Return
To start a return: 1. Contact our customer service team at contact@cassabell.com 2. Include your order number and reason for return 3. We will provide you with a return authorization and shipping instructions 4. Package your item securely in its original packaging 5. Ship the item using a trackable, insured method Please note that return shipping costs are the customer's responsibility unless the return is due to our error.
Refund Process
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note: • Credit card refunds may take an additional 5-10 business days to appear on your statement • Original shipping costs are non-refundable (unless return is due to our error) • Any promotional discounts may affect refund amounts
Exchanges
We are happy to exchange items for a different size or style. To request an exchange: 1. Follow the return process above 2. Indicate the item you would like in exchange 3. We will ship the new item once the original is received and inspected Exchanges are subject to availability. If your desired item is unavailable, we will issue a refund.
Made-to-Order Items
Custom and made-to-order jewelry requires special consideration: • Made-to-order items are eligible for exchange or store credit only (no cash refunds) • Custom pieces with personalization (engravings, custom settings) cannot be returned unless defective • Please carefully review all specifications before confirming custom orders
Non-Returnable Items
The following items cannot be returned: • Items with personalized engravings • Items that have been resized or altered • Items purchased on final sale • Gift cards • Items not purchased directly from Cassabell
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you. All Cassabell jewelry is covered by our quality guarantee. If your piece develops a manufacturing defect within the first year, we will repair or replace it free of charge.
Contact Us
For return or refund inquiries, please contact us at: Email: contact@cassabell.com Our customer service team is available to assist you with any questions about our return policy.